FAQ - Invoices

What are the invoice status levels in My Account?

Invoices will be displayed as open when they are transferred to My Account. After the due date, they are marked as overdue . Once your payment is registered, the invoice will be set to paid .

What should I do if an invoice is overdue?

Please settle the overdue invoice to prevent any delays in the order processing. If you need support, feel free to contact your CSR via the “My CSR” button in My Account.

Why do I see multiple currencies in the invoice section?

If you order from different WACKER sites, it may occur that you are invoiced in multiple currencies. The sums displayed on the invoice page are calculated per currency.

Which search term can I use for finding invoices?

To find an invoice, please search for invoice number or order number.

Troubleshooting

I have paid an invoice, but the invoice status has not been changed. What can I do?

It might take several days until the invoice status is updated. Thank you for your understanding.