FAQ - Data & Documents
Which data will be shown in My Account?
My Account provides an overview of your products, previous and current orders, their progress and related order, delivery, and product documents.
Which documents are available and where?
On the My Products page users can download product specific documents
On each order details page users can download all of the above product data sheets plus order / delivery related documents (all once available)
Additionally, on the Dashboard users have quick access to key documents of order that have recently changed.
How often is the data refreshed?
Order and delivery status are updated every hour, invoice status and material data immediately.
How long is the information available in the system?
All the information about your orders, deliveries and invoices will be provided in My Account for 24 months.
Troubleshooting
Why are some data / documents not available for all products?
Some data sheets are not available for download. We are continuously working on adding new documents available for download for your convenience.