A Very British Style of Working - With Humor and Panache
In recent years, the UK sales office has worked hard to weather the economic crisis on their side of the Channel. However, this did not put a damper on the team spirit in the office.
Close customer relations are the key to success for the UK team. Pictured here are: Damien Doyle, Nathalie Kuijper, Danielle Moore and Åsa Thoren (from left).
When Åsa Thoren first joined the Sales Office not far from London, she was a little taken aback. The Swede had previously worked for WACKER in Stockholm. But the UK team had a different take on things. For Halloween her colleagues came to the office dressed up as witches. And at the Christmas party, they turned up in medieval costumes. By then the Swede had realized: Brits just like dressing up. That’s fine by Thoren: “People in UK are very relaxed. They work hard, but are determined to enjoy themselves at the same time.”
Even Margaret Dean turned up sporting a witch’s hat and broomstick. She has worked as Customer Sales Representative at WACKER for a quarter of a century. During this time, Margaret has experienced four Managing directors and four different offices. “Back then I only really wanted to stay for a year and a half and then move on to the next stage of my career. But I’m still here!” she explains.
The company has changed a lot since then, for one thing, in the beginning it was typewriters instead of computers. She has built up very strong relationships with the customers over a period of many years. “That’s a really important advantage,” says managing director, Danielle Moore, “because our customers trust us and know who to contact when they need support.”
The WACKER team works in a former manor house in Winkfield, just a stone’s throw away from Windsor Castle.
Moore has been head of WACKER’s business in the UK since 2012. She quickly realized how important good team spirit is in the UK organization. “We have six sales people working from home. There are only five of us in the office. Every one has to do their bit, to work hard and effectively as a close unit,” says the manager. Especially in the tough years following the financial crisis, it’s been more vital than ever that everybody works together.
The Sales Office weathered difficult times during the crisis in the construction industry in Great Britain and Ireland. But now things are looking up and the team is focusing on developing new business. “We think 2014 will be a positive year for us. The UK is still very much a center of Innovation and Technology,” says Danielle Moore.
The move to a new office has already been a good start. The team is now working in a former manor house in Winkfield, just a stone’s throw away from Windsor Castle. “We’re surrounded by green countryside and sometimes you can even see deer running past. At the back of the house we have a lovely spot for our tea breaks,” enthuses Danielle Moore. “And for a piece of cake,” adds Margaret Dean. Without the all-important cup of tea and cake or chocolate, the office simply wouldn’t function. “And by now our colleagues from overseas also know: when they come to visit they have to bring a sweet delicacy from their home country,” explains Margaret Dean with a twinkle in her eye.