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Coming soon: your WACKER Account will get an upgrade
Finding out what’s going on with your WACKER orders will be easier than ever. Starting with fall 2021, “My Account” will be available on wacker.com, for easy following up on your orders and deliveries, track & trace and so much more. It offers an intuitive search function, a notification center for any updates and your personal CSR is only one click away. You want early access?Pre-register now
What's new: key features & benefits
- Find real-time information about your order (fulfillment) status
- Get in touch with your CSR in just a few clicks
- Track & trace your deliveries
- Overview on open and settled invoices
- Role-based access for logistic, accounting as well as purchasing departments
- Save time with the intuitive search
- Available 24/7 anywhere and on your preferred device
"Our Customers in BeNeLux are asking for transparency and new ways of interaction. Providing this digitally is the new normal."Dr. Philipp Osterloh, Managing Director Wacker-Chemie Benelux B.V.
All Benefits Explained In 120 Seconds
Click to watch the video
The personalized overview with relevant widgets is available at all times regardless of office hours. We will provide you with information 24/7 about our products and order statuses. Get an overview of all your orders on your dashboard and track your delivery using our tracking function.
See your full order history
“My Account” provides a clear, well-structured and full overview for all order-related documents and activities. Check the order history with all your previous and current orders at WACKER including information about order dates, ordered products and amounts. Of course, you can also find out where your order is at all times.
Find your company’s products
Use the product search to find your products. We also provide you with additional information about safety and regulations.
Invoices and reminders
In your account you will find an easy and complete overview of your invoices. The invoice status and payment reminders will kindly inform you and your accounting team about due invoices so you can focus on your core business.
Find all relevant documents about products and materials like safety data sheets and technical data sheets for download. With “My Account” you get an organized overview of all your documents easily and at all times.
Work with your team
You can adjust your team’s settings to suit your company’s needs. Easily assign different roles and access rights to your colleagues. Please note that some services might not be available for everyone from the start. We are continuously working to improve “My Account” on wacker.com.
Find everything you need to know in one place: From order status updates to updates about delivery delays or overdue invoices: We will always keep you up to date with proactive information so you can stay ahead of your business.
Frequently Asked Questions
Pre-register now to get your account on wacker.com and benefit from the convenient, easy and customized 24/7 service right from the start in your country. After the launch in Belgium, the Netherlands and Luxembourg starting with fall 2021, we will collect customer feedback and gradually make “My Account” available in many more countries.
To make order management as simple and convenient as possible for you, you can adjust access authorizations to your company's needs. Additionally, the wacker.com website and all traffic is SSL encrypted, and the system has been extensively tested for security.
Your personal CSR is always there for you. “My Account” on wacker.com provides you with 24/7 service wherever you are and on your preferred device. With “My Account” you get timely information about availability of our products, updates about your orders and delivery statuses as well as related documentation. If anything comes up, you will find all the updates in the notification center. Of course, you can also get in touch with your personal CSR with only a few clicks to receive all the information you need.
After the launch in Belgium, the Netherlands and Luxembourg in fall 2021, we will make “My Account” available in many more countries. Stay tuned and we will be happy to share more with you about the launch in your country soon.
We still have a number of things up our sleeve! Yet, please note that some services might not be available for everyone from the start. Others will be built upon your feedback. But be assured: We are continuously working to improve wacker.com and try our best to make your purchasing experience unique at WACKER.