DO MORE -
with My Account on wacker.com
Finding out what’s going on with your WACKER orders will be easier than ever. With My Account you can easily follow up on your orders and deliveries, use track & trace and do so much more. It offers an intuitive search function, a notification center for any updates, and your personal CSR (Customer Service Representative) is only one click away.
My Account is available in Europe since June 2022. You want to be among the next to get access and unlock your full WACKER experience?
Register hereAll Benefits Explained in 120 Seconds
Click to watch the video
What's New: Key Features & Benefits
- Find real-time information about your order (fulfillment) status
- Get in touch with your CSR (Customer Service Representative) in just a few clicks
- Track & trace your deliveries
- Overview of open and settled invoices
- Role-based access for logistical, accounting and purchasing departments
- Save time with the intuitive search
- Available 24/7 anywhere and on your preferred device
Your Dashboard
The personalized overview with relevant widgets is available at all times regardless of office hours. We will provide you with information 24/7 about our products and order status. Get an overview of all your orders on your dashboard and track your delivery using our tracking function.
See Your Full Order History
My Account provides a clear, well-structured and full overview for all order-related documents and activities. Check the order history of your previous and current orders at WACKER including information about order dates, ordered products and amounts. Of course, you can also find out where your order is at all times.
Find Your Products
Use the product search to find your products. We also provide you with additional information about safety and regulations.
Invoices and Reminders
In your My Account you will find an easy and complete overview of your invoices. The invoice status and payment reminders will inform you and your accounting team about due invoices so you can focus on your core business.
Download Documents
Find all relevant documents about products and materials (such as safety data sheets and technical data sheets) for download. With My Account it's easy to get a well-structured overview of all your documents at all times.
Notification Center
Find everything you need to know in one place: from order status updates to updates about delivery delays or overdue invoices: We will always keep you up to date with proactive information so you can stay ahead in your business. We are continuously working to enhance My Account on wacker.com.
This is what our customers & partners think about My Account:
"In order to create a world of opportunity for our customers, a strong supplier partnership and detailed product information are a must for IMCD. In this context, WACKER My Account is a very useful supporting platform for technical and commercial teams within IMCD. The system provides our inside sales team with an interactive product catalog, including the most up-to-date information regarding product data & availability. This information also helps our customer service to process orders and deliveries. Overall, WACKER My Account supports IMCD in providing our customers with fast and the best possible service."
Lodewijk Mellema, Managing Director IMCD Benelux.
DO MORE with My Account on wacker.com
My Account is available in Europe since June 2022. The system will be rolled out to more countries and regions soon.
Register hereFrequently Asked Questions
To get access to My Account, and thus to a 24/7 service, you have to sign up for a WACKER Account. To do that, simply fill out the registration or contact your CSR (Customer Service Representative). Note that only customers from Europe will have access to My Account for the moment.
Will I receive personal service from my CSR (Customer Service Representative) in the future as well?
Your personal CSR (Customer Service Representative) is always there for you. My Account on wacker.com provides you with 24/7 service wherever you are and on your preferred device. With My Account you get timely information about product availability, updates about your orders and delivery status, plus related documentation. If anything comes up, you will find all the updates in the notification center. Of course, you can also contact your personal CSR (Customer Service Representative) with only a few clicks to receive all the information you need.
To make order management as simple and convenient as possible for you, you can adjust access authorizations to your company's needs. Additionally, the wacker.com website and all traffic is SSL encrypted, and the system has been extensively tested for security.
My Account is already available for Belgium, the Netherlands and Luxembourg since fall 2021. Since June 2022, My Account is available in Europe. The system will be rolled out to more countries and regions soon.
We still have a number of things up our sleeve. Also, we will incorporate your feedback. But be assured: we are continuously working to enhance wacker.com and ensure your purchasing experience at WACKER is unique.
